Troubleshooting Event Id 1000 Source Application Error


While analysing event log in one Windows 2003 I’ve found the event error ID 1000  Source Application.

Event Type:    Error
Event Source:    Application Error
Event Category:    (100)
Event ID:    1000
Date:        02-04-2012
Time:        2:07:00
User:        N/A
Computer:
Description:
Faulting application vds.exe, version 5.2.3790.3959, faulting module vds.exe, version 5.2.3790.3959, fault address 0x000458a1.

Other logging sources

Application exception occurred:
  App: C:\WINDOWS\System32\vds.exe (pid=5676)
        When: 3/8/2012 @ 02:06:32.383
        Exception number: c0000005 (access violation)

System Information
Computer Name:
        User Name: SYSTEM
        Terminal Session Id: 0
        Number of Processors: 8
        Processor Type: x86 Family 6 Model 23 Stepping 6
        Windows Version: 5.2
        Current Build: 3790
        Service Pack: 2
        Current Type: Multiprocessor Free

Some of the Modules that where in use By VSD during the crash.

0000000000400000 – 0000000000465000: C:\WINDOWS\System32\msvcp60.dll
0000000000750000 – 0000000000a15000: C:\WINDOWS\System32\xpsp2res.dll
0000000001000000 – 0000000001059000: C:\WINDOWS\System32\vds.exe
000000004ae00000 – 000000004ae12000: C:\WINDOWS\System32\vdsutil.dll
000000005a6f0000 – 000000005a6fb000: C:\WINDOWS\System32\vds_ps.dll
000000005b890000 – 000000005b91d000: C:\WINDOWS\System32\VSSAPI.DLL
000000005e760000 – 000000005e786000: C:\WINDOWS\System32\OSUNINST.dll
.
0000000071f80000 – 0000000071fc6000: C:\WINDOWS\System32\ulib.dll
0000000073db0000 – 0000000073e03000: C:\WINDOWS\System32\vdsdyndr.dll
00000000748d0000 – 00000000748d8000: C:\WINDOWS\System32\CFGMGR32.dll
.
0000000077e40000 – 0000000077f42000: C:\WINDOWS\system32\kernel32.dll
000000007c800000 – 000000007c8c3000: C:\WINDOWS\system32\ntdll.dll

After reading Microsoft KB http://support.microsoft.com/kb/949001/en-us, I’ve checked the file version from Vds*.* Files in use when crash happened , see next Tables to compare versions files.

Windows Server 2003 with Pack 2, x86-based versions Current Version
File name File version File size Date Time Platform SP requirement
Vds.exe 5.2.3790.3959 345 KB 18-Feb-2007 00:36 x86 SP2
Vdsbas.dll 5.2.3790.3959 139 KB 18-Feb-2007 00:36 x86 SP2
Vdsdyndr.dll 5.2.3790.3959 319 KB 18-Feb-2007 00:36 x86 SP2
Vdsldr.exe 5.2.3790.3959 19 kb 18-Feb-2007 00:36 x86 SP2
Vdsutil.dll 5.2.3790.3959 61 KB 18-Feb-2007 00:36 x86 SP2
Vds_ps.dll 5.2.3790.3959 30 KB 18-Feb-2007 00:36 x86 SP2
Windows Server 2003 with SP2, x86-based versions After Hotfix
File name File version File size Date Time Platform SP requirement
Vds.exe 5.2.3790.4242 359,424 22-Feb-2008 11:53 x86 SP2
Vdsbas.dll 5.2.3790.4242 147,968 26-Feb-2008 15:14 x86 SP2
Vdsdyndr.dll 5.2.3790.4242 326,656 26-Feb-2008 15:14 x86 SP2
Vdsldr.exe 5.2.3790.4242 19,456 22-Feb-2008 11:52 x86 SP2
Vdsutil.dll 5.2.3790.4242 62,976 26-Feb-2008 15:14 x86 SP2
Vds_ps.dll 5.2.3790.4242 30,720 26-Feb-2008 15:14 x86 SP2

Solution: The version of the files are not the latest so it is advisable to install this Patch, download here http://support.microsoft.com/hotfix/KBHotfix.aspx?kbnum=949001&kbln=en-us.

Hope that this information can be useful, please rate post and comment.

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About rodvars
Been working in IT Services/Consulting for the past 15 years. My main areas of work are planning, development, managing and administration System infrastructures focusing on optimizing user processes, enforcing business security, performance enhancements, high availabilty and infrastucture scalability.

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